Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of www.houseofkreole.com (the “Site”). This Site is owned and operated by House of Kreole (“H.O.K.”, “we”, “us”, “our”).
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of House of Kreole and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. You agree that you will not reproduce or redistribute H.O.K.’s intellectual property in any way, including electronic, digital, or new trademark registrations.
Privacy Policy
Before you continue using our website, we advise you to read our Privacy Policy regarding our user data collection. It will help you better understand our practices.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own discretion and risk.
We reserve the right to modify, reject or cancel your order in any event that it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Services
Our Site may offer services from third parties. We cannot guarantee the quality or accuracy of services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
• Credit Card,
• Apple Pay, and
• Afterpay.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
• Australia Post; or
• Email for Digital Products.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays. Please refer to our Shipping & Returns Policy for further information.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Australia your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Returns and Exchanges
Return of Goods
Return requests must be made within 14 days after receipt of your goods.
We accept return and exchange requests for goods sold on our Site for any of the following reasons:
• Good/s are faulty; or
• Good/s is the wrong size.
Returns do not apply to the following goods:
• Sale items; and
• Digital products.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
• If it is within 14 days of purchase, contact us at contact@houseofkreole.com to initiate a return.
For further information please refer to our Shipping & Returns Policy.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
House of Kreole and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless House of Kreole and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Updates to Terms and Conditions
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
contact@houseofkreole.com
House of Kreole
PO Box 4090
Keilor Downs, VIC 3038
You can also contact us through the contact form available on our Site.